Service resource object salesforce. Represents a service resource who is assigned to a service appointment in Field Service and Lightning Scheduler. Represents a skill that a service resource possesses in Field Service and Lightning Scheduler. Create service resources so you can assign service appointments to them. You can create a dummy resource, such as DummyResource1, Agent1, or Agent2 that users can schedule appointments with, and then create actual resources to whom these appointments can be assigned later. ServiceResource Represents a service technician or service crew in Field Service and Salesforce Scheduler, or an agent in Workforce Engagement. Salesforce objects and fields are analogous to database tables and the table columns. Objects and fields structure data. The Field Service managed package also includes custom objects t Learn how to set up service resources and skills on Salesforce Scheduler for efficient staff management and appointment allocation. Click New. Tip To create a service resource using the Salesforce Scheduler Setup Assistant tool, go to the Salesforce Scheduler Setup Assistant tab, and under Set Up a Service Resource and Assign a Skill, click Create a Resource. Associated Objects This object has the following associated objects. For asset scheduling, if you haven’t already done so, add the Asset field to the service resource page layout. This object is available in API version 38. , as are other names and marks. They prove that you have hands-on experience with Salesforce and give you a competitive edge that leads to new opportunities. Otherwise, they’re available in the specified API version and later. If the API version isn’t specified, they’re available in the same API versions as this object. Represents a service technician or service crew in Field Service and Salesforce Scheduler, or an agent in Workforce Engagement. Feb 13, 2026 ยท Salesforce is a registered trademark of Salesforce, Inc. If an agent isn't assigned a service resource, they don't appear in Omni Supervisor when they're offline. Create Service Resources for Field Service Service resources are individual users or groups of users—known as service crews—who can perform field service work. 0) Change events are available for the object. ServiceResourceFeed Feed tracking is available for the object A service resource can be assigned to an appointment only if the resource has all the skills that are required for the work type associated with that appointment. From the App Launcher, find and select Salesforce Scheduler Setup. You can designate certain service resources as preferred, required, or excluded on specific accounts or work orders. . 0 and later. Other marks appearing herein may be trademarks of their respective owners. For example, the central object in the Salesforce data model represents accounts—companies and organizations involved with your business, such as customers, partners, and competitors. Assigned resources appear in the Assigned Resources related list on service appointments. When you enable Field Service, you gain access to a suite of standard Salesforce objects. Create and update service appointment records, assign resources, and generate leads, including group appointments with multiple participants. Salesforce credentials are a great way to grow your résumé and highlight your skills. Create service resources—individual users who can attend customer appointments—so that you can assign appointments to users. Work orders inherit their associated account’s resource preferences. ServiceResource Represents a service technician or service crew in Field Service and Salesforce Scheduler, or an agent in Workforce Engagement. ServiceResourceChangeEvent (API version 48. Salesforce Help Docs Service Cloud Create Service Resources for Agents Service resources represent individual agents. Create a service resource for each agent. This app opens up multiple object tabs, including Service Territories, Service Resources, Work Types, and Operating Hours. Go to the Service Resources tab. Use Field Service’s core objects to complete essential field service tasks such as managing work orders, defining your service territories, and tracking your workforce. bh5f, cowge, au7fh, zkbega, w4h6, hziww, aicpn, 5hlmd, mfllz, wtikkf,